- What are my cancellation options if my travel plans change because of COVID-19?
- Can I receive a refund for an already booked ride?
If your GoOpti booking purchase was made on or after 26.3.2021, you will receive a refund in the form of a discount code for the full amount of the fare paid, only in the cases stated in our Covid-19 travel cancellation terms and conditions.
If the aforementioned conditions are not met, we will send you a partial discount code (up to 80%) if you cancel your ride. However, if you booked a refundable GoOpti transfer, you will be entitled to a full refund, if you cancel your booking at least 24 hours before the scheduled transport.
The system allows only cancellations and repurchases of transfers. After cancelling your booking, you will receive a discount code, which you can then use to book a new transfer.
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If you canceled the transfer, you only received a discount code between 5-80% based on the amount paid. If you have already used a discount code when booking the canceled transfer, please let us know via chat and provide the booking number.
You can get a full refund only if you booked a Private refundable GoOpti transfer. If you cancel another type of transfer, we will send you a discount code in the full or partial amount of the price paid, which you can redeem on your next booking.