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- What are my cancellation options if my travel plans change because of COVID-19?
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The discount code I received is too low. Is it possible to get one with a higher amount?
- Can I receive a refund for an already booked ride?
What are my cancellation options if my travel plans change because of COVID-19?
If your GoOpti booking purchase was made on or after 26.3.2021, you will receive a refund in the form of a discount code for the full amount of the fare paid, only in the cases stated in our Covid-19 travel cancellation terms and conditions.
If the aforementioned conditions are not met, we will send you a partial discount code (up to 80%) if you cancel your ride. However, if you booked a refundable GoOpti transfer, you will be entitled to a full refund, if you cancel your booking at least 24 hours before the scheduled transport.
Can I reschedule my booked GoOpti transfer to another date?
The system allows only cancellations and repurchases of transfers. After cancelling your booking, you will receive a discount code, which you can then use to book a new transfer.
Need more information about changes? Click here.
The discount code I received is too low. Is it possible to get one with a higher amount?
If you canceled the transfer, you only received a discount code between 5-80% based on the amount paid. If you have already used a discount code when booking the canceled transfer, please let us know via chat and provide the booking number.
Can I receive a refund for an already booked ride?
You can get a full refund only if you booked a Private refundable GoOpti transfer. If you cancel another type of transfer, we will send you a discount code in the full or partial amount of the price paid, which you can redeem on your next booking.